Job title: Quality Analyst – Call Center
Company: m360 Research
Job description: daily/weekly/monthly call audits of randomly selected agent calls. Conduct weekly calibration sessions with call centre Team… that will lead to efficiency and quality gains in the contact centre. Understanding of Pareto Analysis. Complete agent evaluation…
Expected salary:
Location: Bangalore, Karnataka
Job date: Wed, 28 Feb 2024 23:29:36 GMT
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